Contact Center Customer Service Representative /Customer Service Representative Job at Pyramid Consulting, Inc, Jefferson City, MO

ZjFjVnh5Q3NTVCs5UjB5QXNva0pta1JoL1E9PQ==
  • Pyramid Consulting, Inc
  • Jefferson City, MO

Job Description

Immediate need for a talented Contact Center Customer Service Representative /Customer Service Representative. This is a 06+months contract to Hire opportunity with long-term potential and is located in Jefferson City, MO(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-69939

Pay Range: $16 - $16.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Training: 6–8 weeks, 8:00 AM – 4:30 PM CST (100% attendance required).
  • Post-training: 8:30 AM – 5:00 PM CST.
  • Hybrid Schedule: On-site Tuesdays and Wednesdays (subject to change).
  • Handle inbound calls and respond to inquiries about medical assistance programs.
  • Collect, verify, and assess applicant data to determine eligibility.
  • Update and maintain accurate case records across multiple systems.
  • Perform recertification, review, and processing of medical assistance cases.
  • Educate participants on public assistance policies and procedures.
  • Meet or exceed performance benchmarks in accuracy, productivity, and customer service.
  • Refer applicants to other community or agency resources as needed.
  • Participate in training and adapt to frequent policy or process updates.
  • Maintain professionalism and confidentiality while dealing with sensitive information.

Key Requirements and Technology Experience:

  • Key skills; Medicaid , Customer Service , Inbound/Outbound Calls
  • Minimum of 2 years’ experience in high-volume telephone customer service and issue resolution.
  • Strong comprehension and ability to apply federal and state laws, policies, and procedures.
  • Proficient in data entry, case documentation, and computer systems.
  • Ability to manage emotional or difficult conversations with empathy and professionalism.
  • Organized, detail-oriented, and capable of prioritizing tasks under pressure.
  • Basic math and eligibility benefit calculation knowledge preferred.
  • Strong verbal and written communication skills.
  • Must attend Day 1 onboarding on-site (4–8 hours), have personal transportation.
  • Dedicated, hard-wired internet connection required (no hotspots/satellite).
  • Child/dependent care arrangements must be in place; no caregiving during work hours.
  • Must have a private, distraction-free remote workspace and backup location within 60 minutes.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here .

Job Tags

Contract work, Local area, Immediate start, Remote work,

Similar Jobs

Hachette Book Group

Executive Editor, Basic Books Job at Hachette Book Group

SUMMARY:The Basic Books Group is a division of Hachette Book Group dedicated to making the world smarter by publishing works of serious non-fiction by expert authors. We are seeking an Executive Editor to acquire broadly in the sciences and mathematics. The successful...

Doceree

Director - Customer Success Job at Doceree

Doceree is the leading Global network for HCP-only programmatic messaging , reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by...

Raymond Search Group (acquired by Direct Recruiters, Inc.)

HVAC Service Manager - 3393756 Job at Raymond Search Group (acquired by Direct Recruiters, Inc.)

 ...HVAC & Refrigeration Service Manager &##128205; Long Island, NY | &##128336; Full-Time | &##128188; Commercial & Industrial Service Leadership About the Role Lead and grow our commercial and industrial HVAC & refrigeration service operations in the Long... 

The H&K Group

Shop Mechanic Job at The H&K Group

Mattiola Services, LLC, a partner of H&K Group, Inc. is looking for an experienced Shop Mechanic. This self-motivated, organized, competent, and professional individual repairs and maintains diesel and gasoline heavy equipment and trucks. Why work for Mattiola...

Calderone Abbott PC

Receptionist/Administrative Assistant(Public Accounting) Job at Calderone Abbott PC

Job Description: We are seeking an enthusiastic candidate to assist office staff and clients in a friendly and professional manner. The candidate will handle scheduling appointments, greeting clients, filing and other general office duties. The candidate must have strong...