Job Description
About Us: Since 1976, Harbour has been synonymous with luxury outdoor furniture. Born in Australia and now based in the US, we’re a global leader in luxury outdoor design.
Responsibilities and duties:
- Provide excellent customer service and customer experience via live chat, email and phone.
- Handle customer inquiries and complaints, provide appropriate solutions within the expected timeline and follow up to ensure resolution
- Listen attentively to questions and concerns
- Interacting directly with the customer to get information on:
- Install timeline/details
- White Glove VS In Box Delivery
- Discerning customer expectations
- Work along with the Sales Team to set appropriate customer expectations
- Create cases for Claims- routing after approval
- Suggest products and services to clients based on their requests and needs
- Work with internal departments to resolve issues
- Report customer feedback and website issues to improve customer experience
- Stay up to date with new products and feature launches
- Review pending orders and specific customer request to ensure excellent customer
service and customer experience
- Keep accurate and complete records of customer interactions and complaints
- Go the extra mile to ensure customer satisfaction
Qualifications:
- 1+ years of Customer Service experience
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