Client Experience Specialist Job at Harbour, Fountain Valley, CA

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  • Harbour
  • Fountain Valley, CA

Job Description

About Us: Since 1976, Harbour has been synonymous with luxury outdoor furniture. Born in Australia and now based in the US, we’re a global leader in luxury outdoor design.

Responsibilities and duties:

  • Provide excellent customer service and customer experience via live chat, email and phone.
  • Handle customer inquiries and complaints, provide appropriate solutions within the expected timeline and follow up to ensure resolution
  • Listen attentively to questions and concerns
  • Interacting directly with the customer to get information on:
  • Install timeline/details
  • White Glove VS In Box Delivery
  • Discerning customer expectations
  • Work along with the Sales Team to set appropriate customer expectations
  • Create cases for Claims- routing after approval
  • Suggest products and services to clients based on their requests and needs
  • Work with internal departments to resolve issues
  • Report customer feedback and website issues to improve customer experience
  • Stay up to date with new products and feature launches
  • Review pending orders and specific customer request to ensure excellent customer

service and customer experience

  • Keep accurate and complete records of customer interactions and complaints
  • Go the extra mile to ensure customer satisfaction

Qualifications:

  • 1+ years of Customer Service experience

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