Job Description

This company is seeking an organized and detail-oriented Account Manager to join its Operations team. This role focuses on managing client relationships and executing all aspects of direct mail projects, ensuring they are completed accurately and on time. The position supports mid-level client accounts and involves collaboration across multiple departments.

Key Responsibilities:

• Oversee all stages of direct mail projects for assigned clients, including intake, timelines, documentation, quality control, and invoicing
• Coordinate with internal teams
• Act as the client's representative within the Operations team to ensure work meets expectations
• Support senior project managers on more complex client accounts
• Maintain detailed records of client requirements
• Communicate project status clearly and regularly to clients
• Create production samples for client review
• Generate project-related reports as needed
• Manage client relationships and coordinate with internal stakeholders
• Resolve client issues and escalate when necessary
• Support the sales team with project documentation and work statements

Qualifications:

• Bachelor’s degree or equivalent experience in a similar role (minimum 2 years of project coordination or related work)
• Prior experience in the print, direct mail, or marketing industry is a plus
• Strong collaboration and communication skills
• Comfortable working across multiple departments and assisting teammates as needed
• Ability to learn industry-specific guidelines
• Proficient in Microsoft Office

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