Job Description

Billing And Reimbursement Customer Service Representative

Clarity Clinic is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice Providers and Psychotherapists offer the latest medication, psychological assessment, and therapy treatment as we help guide our patients toward mental wellness and a balanced personal and professional lifestyle. Our team offers a broad range of specialties, services, and orientations to support and help all people regardless of their place in life. This multidisciplinary approach allows us to provide holistic care in psychiatry, psychotherapy and much more.

At Clarity Clinic, we are seeking a Customer Service Representative to work in our Billing and Reimbursement department.

Location: Candidates must be based in the state of Illinois. Fully remote within Illinois.

In this role, you will:

• Ensure that patients are treated with the highest level of confidentiality and professionalism.
• Maintain incoming patient calls and responding to voicemails promptly, courteously, and professionally while de-escalating situations involving dissatisfied customers by offering assistance and support.
• Assists billing staff with basic office duties (i.e., pulling notes, EOBs, payment receipts etc..) as needed.
• Manage the patient billing emails and portal messages with prompt resolution in a courteous and professional manner.
• Support as Liaison between billing and operations, offering support as it relates to billing and patient balance inquiries.
• Responsible for Self-Pay AR and management of accounts with credit cards on file.
• Collects patient payments and assists in posting payments as it relates to our collection processes.
• Responsible for reviewing, identifying, and sending qualified accounts to collections.
• Identify patient and insurance credits/refunds.
• Create and manage patient payment plans.
• Manage and run weekly statement files.
• Responsible for return mail.
• Handle mailing secondary claims to insurance companies, attaching copies of primary EOB.
• Handle mailing collection letters to both insurance and patient as instructed by collection staff.
• Work various tasks assigned as needed.
• Maintain the strictest confidentiality according to the guidelines of company policies.
• Stay abreast of and comply with all state and federal laws including HIPAA, ADA, OSHA, and FLSA.
• Attend meetings as required.
• Participate in development and training activities as required by management.
• Adapt to change in positive and professional manner.

Minimum Requirements:

• BS/BA degree preferred or two years of medical billing and customer service experience is preferred.
• Heavy focus on high volume phone calls and emails.
• Bilingual is a plus!

Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages. Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process.

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