Bilingual Call Center Representative Job at The Davis Companies, Scottsdale, AZ

ZTFjU3dpV3RTanE0UlVtTXVJRU1uVTFv
  • The Davis Companies
  • Scottsdale, AZ

Job Description

Join a dynamic team as an Open Enrollment Services Representative in Scottsdale, AZ, where you will play a vital role in enhancing employee experiences through exceptional customer service. This opportunity allows you to work with a leading provider of cloud-based payroll and benefits solutions, known for its innovative technology and commitment to employee engagement.

Open Enrollment Services Representative

8:15am -5:30pm Monday through Friday (Hybrid 2 days in Office)

Training- 6:30am to 3:30pm (2 to 3 weeks)

Pay Rate: $22 to $23 Per Hour

Contract Length: Through February 2026

Responsibilities:

  • Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction.
  • Work in a call center environment.
  • Serve as the first point-of-contact for employees, addressing inquiries related to payroll and benefits enrollment.
  • Learn and navigate Payroll and Benefits systems to effectively respond to end-user needs.
  • Utilize various platforms including phone, email, and CRM systems to provide stellar support.
  • Analyze issues to determine root causes and generate effective solutions.

Qualifications:

  • 1-3 years of customer service experience in a professional setting.
  • Strong verbal and written communication skills with the ability to convey information effectively.
  • Proven ability to manage customer expectations and handle sensitive situations professionally.
  • Effective collaboration and time management skills in a fast-paced environment.

Requirements:

  • No planned time off for duration of the contract
  • Minimum at home internet speed of 100 MBPS Download and 20 MBPS Upload
  • Laptop must be hard-wired to Modem via Ethernet Cable (equipment is provided)
  • Must be Bilingual (English/Spanish)

Job Tags

Hourly pay, Contract work, Work at office,

Similar Jobs

Columbus McKinnon

Technical Sales Support Specialist Job at Columbus McKinnon

 ...Job Title: Specialist, Technical Sales Support Job Summary/Overview The Specialist, Technical Sales Support will be responsible...  ...and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our... 

KellyMitchell Group

Content Manager and Writer Job at KellyMitchell Group

 ...messaging that highlights the company's enterprise advantages and leadership Coordinate with event managers, marketing leads, sales leaders, PR, and legal teams to support company experts at national events Own the content approval workflow to ensure legal,... 

DRA Global

Designer Job at DRA Global

 ...mining regions with offices in Africa and the Middle East, North and South America, the USA, and Asia-Pacific. We are seeking a Designer to join our growing team in our Phoenix office. . This role is responsible for translating engineering requirements and... 

Brightpath Associates LLC

Plant Safety Manager Job at Brightpath Associates LLC

 ...Job Description We are a leading supplier of fresh/frozen meat blends to both the wet and dry pet food industries. We are seeking a...  ...with the Plant HR Manager, maintains management training tracking process, enters data, tracks completion and processes communication and... 

Aegis Worldwide

Quality Manager Job at Aegis Worldwide

 ...Aegis Worldwide Quality Manager 1st SHIFT/$90k-$100k/Full-Time Fishers, IN Overview: Aegis is currently partnered with a global organization that focus on providing solutions for various markets. You can find their products in the Automotive, Energy, Chemical...