Job Description

Join a dynamic team as an Open Enrollment Services Representative in Scottsdale, AZ, where you will play a vital role in enhancing employee experiences through exceptional customer service. This opportunity allows you to work with a leading provider of cloud-based payroll and benefits solutions, known for its innovative technology and commitment to employee engagement.

Open Enrollment Services Representative

8:15am -5:30pm Monday through Friday (Hybrid 2 days in Office)

Training- 6:30am to 3:30pm (2 to 3 weeks)

Pay Rate: $22 to $23 Per Hour

Contract Length: Through February 2026

Responsibilities:

• Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction.
• Work in a call center environment.
• Serve as the first point-of-contact for employees, addressing inquiries related to payroll and benefits enrollment.
• Learn and navigate Payroll and Benefits systems to effectively respond to end-user needs.
• Utilize various platforms including phone, email, and CRM systems to provide stellar support.
• Analyze issues to determine root causes and generate effective solutions.

Qualifications:

• 1-3 years of customer service experience in a professional setting.
• Strong verbal and written communication skills with the ability to convey information effectively.
• Proven ability to manage customer expectations and handle sensitive situations professionally.
• Effective collaboration and time management skills in a fast-paced environment.

Requirements:

• No planned time off for duration of the contract
• Minimum at home internet speed of 100 MBPS Download and 20 MBPS Upload
• Laptop must be hard-wired to Modem via Ethernet Cable (equipment is provided)
• Must be Bilingual (English/Spanish)

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