Job Description

Overview

Become a Luxury Brand Evaluator in Norwood, MA Apply Now. Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more.

About the Role

As a luxury brand evaluator, you will discreetly assess customer experiences and provide feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

Responsibilities

• Choose your assignments and align missions with your personal preferences and profile
• Visit luxury stores or evaluate online; engage with sales associates in stores or online from home
• Observe ambiance, service quality, and overall customer experience
• Provide honest feedback using our platform via questionnaires

Our Luxury Partners

• Fashion & Couture: Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana
• Jewelry & Watches: Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora
• Beauty & Skincare: Guerlain, Sephora, L'Oral, Givenchy
• Automotive: Bentley, Jaguar, Genesis, Maserati, Vespa

Perks and Compensation

• Flexible assignments tailored to your interests
• Compensation for your time and input, with potential for reimbursement on purchases
• User-friendly platform for managing missions and feedback

What You Will Be Doing

• Visit luxury stores or evaluate online and interact with sales associates
• Observe and document the customer experience, ambiance, and service quality
• Provide detailed feedback through our assessment platform

How to Join the CXG Community

• Register: sign up at live.cxg.com and confirm your email
• Complete your profile: fill out details to 100% and get verified
• Get certified: pass the General Certification to access missions
• Apply for missions: explore assignments with brands that excite you
• Start evaluating: begin making a difference in the luxury market

Eligibility and Requirements

• Must be 18 years or older
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands, to ensure impartiality
• Punctual, organized, detail-oriented, and reliable
• Observant and passionate about customer experience
• No prior experience required; we value honest feedback from genuine customers

About CXG

CXG connects premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we redefine the customer experience for luxury brands. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live, to manage missions, certifications, and feedback.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: IT Services and IT Consulting

Job Tags

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