Administrative & Operations Assistant Job at Mile High Multilingual Services, Inc, Denver, CO

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  • Mile High Multilingual Services, Inc
  • Denver, CO

Job Description

Job Title: Administrative & Operations Assistant

Position Summary:

Mile High Multilingual Services seeks a highly organized, dependable, and fast-learning Administrative & Operations Assistant to support our daily business operations. This role is vital to ensuring smooth workflows across departments, supporting both internal teams and external clients. The ideal candidate thrives in a fast-paced, multicultural environment, demonstrates excellent customer service skills, and takes initiative with minimal supervision.

Key Responsibilities:

  • Provide administrative support to operations and management teams, including document handling, scheduling, data entry, and internal communications.
  • Answer and route incoming calls and emails professionally and efficiently.
  • Assist with onboarding documents, background checks, and credentialing processes for independent contractors.
  • Maintain organized digital and physical records, including contracts, forms, and assignment logs.
  • Coordinate logistics for appointments, meetings, and interpreter assignments as needed.
  • Manage interpretation equipment inventory , ensuring all equipment (e.g., headsets, receivers, transmitters) is properly maintained, tracked, and available for linguists when needed.
  • Support billing processes by gathering and verifying required information.
  • Escalate urgent matters to the appropriate staff and track open items through to resolution.
  • Help maintain a positive and professional front office or reception presence when clients or vendors visit.

Qualifications:

  • Must reside in Colorado and be available for on-site work.
  • College degree (at least an associate's)
  • 1–3 years of experience in administrative, operations, or office support roles.
  • Excellent organizational and time-management skills.
  • Strong customer service orientation and ability to communicate professionally across diverse populations.
  • Ability to prioritize, multitask, and remain composed under pressure.
  • Fast learner who can adapt to new tools, software, and procedures.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with Google Workspace, CRM, or scheduling platforms is a plus.
  • High attention to detail and accuracy.
  • Professional attitude, strong sense of responsibility, and proactive work ethic.

Work Environment & Expectations:

  • Must be able to work independently and within a team setting.
  • This is a fast-paced environment with frequent multitasking and shifting priorities.
  • Punctuality and dependability are critical.
  • Must uphold client confidentiality and data protection standards at all times.

Additional Information:

Mile High Multilingual Services is a smoke-free and drug-free workplace .

Job Tags

For contractors, Immediate start, Shift work,

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