Job Description

Job Title: Administrative & Operations Assistant

Position Summary:

Mile High Multilingual Services seeks a highly organized, dependable, and fast-learning Administrative & Operations Assistant to support our daily business operations. This role is vital to ensuring smooth workflows across departments, supporting both internal teams and external clients. The ideal candidate thrives in a fast-paced, multicultural environment, demonstrates excellent customer service skills, and takes initiative with minimal supervision.

Key Responsibilities:

• Provide administrative support to operations and management teams, including document handling, scheduling, data entry, and internal communications.
• Answer and route incoming calls and emails professionally and efficiently.
• Assist with onboarding documents, background checks, and credentialing processes for independent contractors.
• Maintain organized digital and physical records, including contracts, forms, and assignment logs.
• Coordinate logistics for appointments, meetings, and interpreter assignments as needed.
• Manage interpretation equipment inventory , ensuring all equipment (e.g., headsets, receivers, transmitters) is properly maintained, tracked, and available for linguists when needed.
• Support billing processes by gathering and verifying required information.
• Escalate urgent matters to the appropriate staff and track open items through to resolution.
• Help maintain a positive and professional front office or reception presence when clients or vendors visit.

Qualifications:

• Must reside in Colorado and be available for on-site work.
• College degree (at least an associate's)
• 1–3 years of experience in administrative, operations, or office support roles.
• Excellent organizational and time-management skills.
• Strong customer service orientation and ability to communicate professionally across diverse populations.
• Ability to prioritize, multitask, and remain composed under pressure.
• Fast learner who can adapt to new tools, software, and procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with Google Workspace, CRM, or scheduling platforms is a plus.
• High attention to detail and accuracy.
• Professional attitude, strong sense of responsibility, and proactive work ethic.

Work Environment & Expectations:

• Must be able to work independently and within a team setting.
• This is a fast-paced environment with frequent multitasking and shifting priorities.
• Punctuality and dependability are critical.
• Must uphold client confidentiality and data protection standards at all times.

Additional Information:

Mile High Multilingual Services is a smoke-free and drug-free workplace .

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