Job Description

Account Manager - Farmer

Full-time | Account Management Sales – Superior Signals Inc. | Location – Olathe, KS, 66022

The Account Manager (Farmer) will be responsible for managing a portfolio of existing clients, ensuring they receive maximum value from our products, and identifying opportunities to expand the relationship. You will act as the primary point of contact for your clients, addressing their needs, resolving issues, and fostering long-term partnerships. This role focuses on retention, client satisfaction, and driving growth through upselling and cross-selling. It also plays a critical role in supporting both internal (Business Development) and external (customers) needs throughout the entire customer life cycle, from pre-sale to post-sale. The right candidate will have an obsession with putting the customer first and helping build a customer-centric culture.

YOUR ROLE AND RESPONSIBILITIES

Client Relationship & Account Management

• Build and nurture lasting relationships with key clients, acting as their main point of contact. Proactively engage with accounts to ensure their satisfaction, address concerns, and identify opportunities for growth.

Business Development & Collaboration

• Partner with the Business Development team to transition new clients smoothly. Collaborate to ensure clients reach their full potential, allowing the acquisition team to focus on new business.

Revenue Growth

• Expand existing accounts by upselling and cross-selling new products, focusing on increasing revenue and maximizing client value.

Client Support & Issue Resolution

• Serve as the primary liaison for all client inquiries and issues. Coordinate with internal teams to resolve problems, ensure client needs are met with a sense of urgency, and document corrective actions.

Product Expertise & Education

• Act as a trusted advisor, educating clients on products and their applications. Ensure clients are maximizing the value of their purchases and leverage the Sales Engineering team when needed.

Administrative & Project Management

• Handle day-to-day operations including order processing, quote creation, and warranty claims. Manage high-profile projects, ensuring clear communication, timely execution, and successful outcomes. Track key client metrics to identify risks and opportunities, and report on account performance to leadership.

HOW TO SUCCEED / YOUR PROFILE

• Bachelor’s degree in Business, Marketing, Communications, or equivalent experience.
• 2+ years in account management, customer success, or client-facing sales, preferably in industrial or agricultural products.
• Proven ability to manage relationships and grow accounts.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with CRM systems (e.g., Salesforce) and familiarity with consultative/solution selling.
• Ability to travel up to 25%.

Competencies

• Self-directed, accountable, and customer-focused.
• Strong relationship-building and adaptability.
• Commitment to continuous learning and coaching others.

WHAT’S IN IT FOR YOU

You’ll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique benefits such as our onsite health clinic and our incredible dollar for dollar 401(k) match up to 6%. At our HQ, there’s an on-site preschool, restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

Superior Signals Inc. (SSI) is a leading B2B distributor and manufacturer of high-quality safety lighting, warning products, backup alarms, electrical components, and accessories. We proudly serve a diverse range of industries, including OEMs, resellers, and end-users. At the core of our strategy lies a deep commitment to building enduring partnerships with our customers. We are seeking an experienced and dynamic Manager - Account Management to lead our Account Management (Farmer) team. This pivotal role will be responsible for guiding and empowering a team focused on nurturing key client relationships, ensuring exceptional satisfaction, driving account retention, and achieving significant account growth. The ideal candidate will champion a customer-centric approach, fostering a culture of proactive engagement and strategic expansion within our existing client base.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.

Questions?

Haily Park

haily.park@tvh.com

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